Privacy Policy

Introduction
The right to privacy is an integral human right recognised and protected in the South African Constitution and in the Protection of Personal Information Act 4 of 2013 (POPIA). We regard the lawful and correct treatment of personal information as important to the achievement of The Pro Shop Corporate’s objectives.

The Pro Shop Corporate refers to The Pro Shop Corporate Proprietary Limited, including affiliates or members of the The Pro Shop Corporate Group, our branches, business units, divisions, employees and volunteers, contractors, suppliers and other persons acting on behalf of The Pro Shop Corporate (“we”, “us” or “our”).

Through the provision of quality goods and services, The Pro Shop Corporate is necessarily involved in the collection, use and disclosure of certain aspects of the personal information of clients, customers, employees and other stakeholders. We are committed to effectively managing this personal information in accordance with POPIA. This Privacy Policy describes how The Pro Shop Corporate will use your personal information and under what circumstances your personal information will be disclosed.
 

Personal Information The Pro Shop Corporate Collects from You
At The Pro Shop Corporate, we strive to collect only the personal information that we need. The personal information we collect depends on how you interact with us.
•    Contact Information – name, address, phone, email, etc.
•    Usage Data – browsing and product interaction data.
•    Other Information – communication content, support interactions, social media contacts.

Legal Basis for and Purpose of the Use of Personal Information
The Pro Shop Corporate uses personal information to facilitate our service offerings, process your transactions, communicate with you, ensure security and compliance with applicable law. We use personal information only when there’s a valid legal basis to do so.
•    Consent
•    Performance of an agreement
•    Legitimate interest
•    Compliance with law or regulation

Your Rights
You have the right to access, correct, delete, or object to the processing of your personal information, and to lodge a complaint with the Information Regulator:
Information Regulator
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: complaints.IR@justice.gov.za

Sharing of Your Personal Information
The Pro Shop Corporate may share your personal information with trusted third parties to deliver services, comply with legal obligations, or protect our legitimate interests. These third parties are required to protect your information with appropriate safeguards.

Protection of Personal Information at The Pro Shop Corporate
We use administrative, technical, and physical safeguards to protect your personal information and are continuously improving our security measures.

6.1 Children and Personal Information
The Pro Shop Corporate does not knowingly collect personal information from children under 18 without parental consent. If such data is found, it will be deleted promptly.

6.2 Cookies and Other Technologies
We use cookies and similar technologies for functionality, analytics, and security. You can disable cookies in your browser, but some site features may not function properly.

Updating Your Personal Information
Please inform us of any changes to your personal information so we can keep our records accurate. You can request updates or deletions by contacting us at the address below.

Retention Periods
We retain personal information only for as long as necessary for the purposes it was collected or as required by law.